Guest Services

Toilets

Our toilets are located between Pandora and Clarks. Facilities include accessible toilets, a changing place facility and baby change areas.

The toilets located in the restaurant quarter also offer baby change and accessible toilet facilities. Toilets in our food quarter can be found next to Italian Kitchen.

Disabled Toilets

Our disabled toilets are located in our Food Quarter, next to Italian Kitchen.

Accessiblity

We’re fully wheelchair accessible.

Accessible Toilets

Busting to spend a penny?  Our accessible toilets are located between Pandora and Clarks and also in our restaurant quarter toilets (next to Italian Kitchen)

Changing Place Facility

This is also located between Pandora and Clarks. Please pop to the Customer Service Desk located in the centre of the mall for the key.

Disabled Parking Spaces

Both car parks have designated parking bays. They’re on every level of Churchill 1 and levels 4 & 6 of Churchill 2. 

Shopmobility

Need a pair of wheels? Our friends Possability People – Centre for Independent Living, hire wheelchairs and electric mobility scooters at the centre. It’s a great way to get out and about in Brighton and Hove.

Booking and costs

You’ll find all you need to know on Possability People’s website. Or you can email them at shopmobility@possabilitypeople.org.uk or call 01273 323 239

Where do I find Shopmobility?

If you’re coming by car,  park in Churchill 1 car park, Regency Road East BN1 2RU, level P3 and turn right following the signs for Shopmobility straight after entering the car park entrance.  There’s disabled parking next to Shopmobility.

Otherwise, use the lift in the centre to go to P3. Then, follow the green path to Shopmobility.

Centre Information

Customer Service Desk

Our brilliant Customer Service desk team are here to help YOU whatever your query whether it be about Churchill Square or Brighton and Hove. They are super knowledgeable about most things Brighton and what they don’t know, can’t be worth knowing.

To speak with one of our Customer Service Team, please contact 01273 327428

They can also help with:

• Buying Churchill Square Gift Cards (top gift!)
• Local tourism information
• First Aid assistance
• Reporting lost children/parents/elderly guests
• Lost property enquiries
• Guest feedback

Opening Times

Some stores opening times may vary.

How to find us

We’re smack bang in the centre of Brighton, just a short walk away from the Clock Tower and up the road from the famous Brighton Lanes. If you’re on the beach, we’re just a pebble’s throw away, as well as a 10-minute stroll from the train station.

Here’s some handy info to make finding us nice and easy:

By Foot

The postcode for our main entrances is BN1 2TE.

By Car

Click here for info on our car parks.

For live traffic info visit the The Argus website.

By train

We’re a ten minute walk from Brighton Station. Just come out of the station, head towards the seafront down Queens Road and turn right at the Clock Tower. You can’t miss us.

By bus

Loads of buses stop right outside on Western Road. For more info and timetable, visit Brighton & Hove Buses or download Brighton Life app for live travel information

Park and Ride

Park free at Withdean Sports Complex (postcode BN1 5JD). Then, hop on a bus that stops at the Clock Tower on Queen’s Road. Click here for further details and costs.

Cycle Racks

For those on two wheels we have some wheelie handy bike stands located our piazza by Soletrader, as well as located on the Piazza next to iSmash

Click and collect

Just shop online and collect in store. It’s a breeze. Click here to check out participating stores.

Amazon Lockers

Don’t sweat it. You can now pick up your Amazon order from Churchill Square! Located in the corridor located between Pandora and Clarks.

Once your item is ready for collection, you’ll receive an e-mail notification with a unique pickup code and when you arrive to pick up your parcel, just follow the instructions on the screen.

Please note, all parcels delivered to Amazon Locker locations must be picked up within three days and Amazon lockers in Churchill Square are available for collections only.

Muti-Faith Prayer Room

This is located between Pandora and Clarks. Please pop to the Customer Service Desk located in the centre of the mall for the key.

Collect+

Collect+ lets you collect your online shopping from our Customer Service Desk. Easy-peasy.

How Collect+ works

1. At the online checkout, select Collect+ and then Churchill Square.
2. Collect+ will text or email you to confirm that your delivery is ready to pick up.
3. Visit the Customer Service Desk to collect your parcel and bring your email with the barcode and your ID.

Parcels must be collected within 10 days of your collection date.

Please note, for a third party collection, the person collecting the parcel should have the ID from the person whose name appears on the parcel AND their customer collection code.

Parcel returns

1. Follow the steps on the good’s instructions.
2. The barcode label must be attached to the parcel and the parcel must be sealed.
3. Drop the parcel off at the Customer Service Desk where you’ll be given a tracking number.

Please note, maximum size of parcels are 90cm x 60cm x 60cm.

Collect+ Terms & Conditions:

Collections

• To collect a parcel, customers must provide their unique collection code provided by Collect+ and provide a form of ID (Driver’s Licence/Passport)
• Customers are given 10 days to collect their parcel following confirmation directly from Collect+ that their parcel is ready to collect.
• Upon expiry of the above 10-day period, if the parcel has not been collected, it is returned automatically to the company from where it was purchased.
• For any enquires following the return of a package please contact the company from where you purchased directly.

Returns

• The maximum parcel size Churchill Square can accept is 60 x 60 x 90cm.
• Failure to secure your parcel or provide a return label could result in Churchill Square being unable to return the package.

Churchill Square reserves the right to refuse service if any of the above terms and conditions are not met.

Consumer Send

You can send parcels to friends, family or even customers. Just purchase a send label online, then drop your parcel off at the Customer Service Desk.

If you’ve any questions, please call the Collect+ helpline on 01923 601 616 or visit www.collectplus.co.uk

Family Facilities

Baby changing rooms

Our baby changing facilities are found between Pandora and Clarks. Facilities are also available in the restaurant quarter next to Italian Kitchen.

Parent and baby parking

There are special parking bays to make life easier if you’re bringing little ones. These are on all levels of Churchill 1 and levels 4 & 6 of Churchill 2.

Lifts

We’ve a choice of lifts ready and waiting for you and your buggy or pram. We’ve two that go straight from the Car Parks and one main lift that travels to all levels from the centre of Churchill Square.

Parking

Orange car park (Churchill 1) is located in Regency Road East BN1 2RU.
Height Restrictions is 2.13 meters.

Green Car Park (Churchill 2) is on Cannon Place, BN1 2FB.
Height Restrictions is 1.93 meters.

Our car park opening times are:

Monday            8am – 10pm

Tuesday            8am – 10pm

Wednesday      8am – 10pm

Thursday           8am – 10pm

Friday                8am – 10pm

Saturday           8am – 10pm

Sunday             8am – 10pm

Please be aware you can EXIT the car park at ANYTIME.

Any vehicles left overnight will be subject to our standard parking rates.

Car Park Rates

Up to 2 hours – £5.50

2-3 hours – £8.00

3-4 hours – £11.00

4-6 hours – £17.00

6-8 hours £20.00

8-12 hours – £25.00

12 -24 hours – £28.00

If your stay exceeds 24 hours you will be charged the standard 24-hour charge plus the costs for the additional time brackets. Please see terms and conditions.

Card payments only are accepted.

If you have any queries regarding parking, please call one of our team on 01273 327428 who will be happy to help

Motorbikes

If you are travelling by motorbike to Churchill Square, please note parking is FREE and can be found in our Green Car Park (Churchill 2).

Disabled Parking

Head to level 1 or 3 in our Orange Car Park where we’ve special bays just for you and levels 4 & 6 of the Green Car Park.

Parent and Child Parking

We’ve designated parking bays on every level of our Orange Car Park.

For added peace of mind, it’s good to know we’ve a Park Mark® Safer Parking Award.

Working locally in parking?

If you work near Churchill Square and you are looking for a safe, clean and convenient place to park then why not take advantage of PCP parking at Churchill Square. If you would like to more detail or to apply please visit https://www.premiumcarparks.co.uk/

Electric Car Charging Points

Electric charging points can be found in Churchill 1 (Orange car park) level 3 in 8 bays.

Electric Car Charging Points

Electric charging points can be found in Churchill 1 (Orange car park) level 3 in 8 bays.

Tourism

Tourist Information Point

Our Customer Service Desk is an official Brighton Visitor Information Point with our staff knowing all things Brighton and Hove (and probably a lot more). They also have loads of handy free literature and maps. So pay them a visit on the upper mall between TH Baker and H Samuel.

Tax free shopping

If you’re visiting from outside the European Community, don’t miss out on Tax Free Shopping. Individual stores will be able to help.

Staying in Brighton

From Bed and Breakfasts to quirky boutique hotels and luxury stays to self-catering apartments, there is something for everyone in Brighton and Hove.

Head to VisitBrighton for a comprehensive guide or download Brighton Life to take a look at current deals with local hotels

Bureau de Change

Get your hols off to a relaxing start by changing your money at our Bureau de Change before you jet off. Our Bureau de Change is located on the lower mall at The Post Office inside WH Smith. Cha-ching! Sorted.

The Post Office

You can pop into The Post Office in WH Smith on the lower mall. There are also two post boxes – one in the Post Office itself, one on the main piazza.

Shopmobility

Need a pair of wheels? Our friends Possability People – Centre for Independent Living, hire wheelchairs and electric mobility scooters at the centre. It’s a great way to get out and about in Brighton and Hove.

Booking and costs

You’ll find all you need to know on Possability People’s Shopmobility website. Or you can email them at shopmobility@possabilitypeople.org.uk or call 01273 32 32 39.

Where do I find Shopmobility?

If you’re coming by car, park in Churchill 1 Orange car park, Regency Road East BN1 2RU, level P3 and turn right following the signs for Shopmobility straight after entering the car park entrance. There’s accessible parking next to Shopmobility.

Otherwise, use the lift in the centre to go to P3. Then, follow the green path to Shopmobility.

Shopmobility is open Monday to Friday, 10 – 4. Please visit Possability People’s Shopmobility website for further information.

Car Wash

Whilst you treat yourself, why not treat your car? Thanks  to The Car Wash Company who are the largest operator of 100% waterless hand car washing, they  are on hand to wash your car so you will return to a gleaming car.  You’ll find them on  P3 in Orange Car Park.

View the price menu.

For enquiries please call 0844 3352001.

Opening Times