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Assistant Manager

Job Title: Reports to:


Job Purpose


Assistant Manager
Store Manager, Area Manager, Area Support Manager
Circa £24,000 per annum

To assist the Store Manager in ensuring the effective day-to-day operations of the store, driving sales to meet and exceed targets. To support the leadership of a team in an environment where everything we do is for our customer.

Responsibilities Customer

  •   Put the customer first and act as a role model
  •   Ensure high standards of customer service are maintained at all times
  •   Support the coaching and development of the team to approach customers and

    convert the sale

  •   Know your market customer type and drive customer loyalty
  •   Understand the key trends and identify customers’ needs
  •   Reward and recognise great service at every opportunity
  •   Drive ATV and conversion to achieve Company targets

    Sales, Profit and Cost

  •   Act as Duty Manager with full responsibility in Store Manager’s absence
  •   Influence and control all store KPIs, budgets, wage costs and expenses
  •   Highlight & feedback commercial opportunities to Store Manager
  •   Look at driving LFL and maximising profit at every opportunity
  •   Ensure store teams achieve their stock loss targets and manage write offs to Company guidelines
  •   Take appropriate action to improve sales performance of store & individual
  •   Accountable and responsible for administration policies and procedures e.g. cash

    handling, stocktake, security

  •   Accountable and responsible for all Health & Safety procedures
  •   100% compliance to store standards
  •   Complete all daily paperwork including wall planner, scorecards and performance


  •   Run the floor ensuring operational and sales standards are maintained

    Visual Merchandising

  •   Keep updated with our product and key fashion trends and what’s happening on the high street
  •   Network with you competitors or centre, to drive commercial opportunities
  •   Actively promote the brand by wearing the product
  •   Set a high benchmark on all retail standards and strives to be the first choice for fashion value in their town or centre
    Issued by Human Resources 2022 1
  •   Ensure compliance to the Company’s visual guidelines and deliver consistently in your store
  •   Regularly review windows, store environment and layout for customer shop-ability
  •   Manage daily replenishment, option & size checks and taking appropriate action

    where needed

  •   Effectively plan and ensure promotions & window schemes are actioned in line with

    Company guidelines


  •   Ensure positive and constructive feedback is given to the team to drive improved performance
  •   Reward and recognise top performance
  •   Assist in the recruitment of the best people to deliver on customer service and

    convert sales

  •   Support the Store Manager with carrying out effective inductions, coaching on non-

    negotiables and performance review

  •   Support the training and development of staff in selling techniques and general

    duties i.e. cash handling, customer service, house keeping

  •   Ensure the team achieve the required standard of conduct and job performance

    Skills & Experience

  •   Sales focused with keen understanding of what great retail standards look like
  •   Shop floor based 90% of the time
  •   Maintain integrity at all times
  •   Commercial, results driven, understands KPIs and how to drive them
  •   Has the ability to act and operate on their own initiative to deputise for line manager
  •   Has effective communication, time management, planning and organisational skills
  •   Self-awareness and self-development

    Key Performance Indicators

  •   Responsible for achieving store sales targets
  •   Ensure the 5 non-negotiable standards are implemented
  •   Manage stock levels and make key decisions about stock control
  •   LFL growth
  •   Stock Loss in line with target
  •   Improved ATV and IPS target
  •   Conversion target

    How to apply:

    Send CV to recruitment@quizclothing.co.uk stating store and position applying for.

Issued by Human Resources 2022 2