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Supervisor

Job Title

Reporting to Purpose

Key Responsibilities

Responsible Full time Position

General Manager / Department Manager / Deputy Manager

To assist and support the General Manager or the Department or Deputy Manager in the running of a store or a department in line with Company objectives and ensuring Company standards. To supervise the shop floor and coordinate employees activity.

Stock Management and Sales
• To manage daily replenishment and complete orders within a

deadline in line with the sales, the needs of the department and the

product information provided by the Company
• To demonstrate commercial analysis and to react to information

(internal reports, priority areas, trends, competitors, customer profile,

product knowledge)
• To communicate with the General Manager, Department Manager or

Deputy Manager as when required (feedback about new lines,

product requests and future arrivals)
• To drive sales to improve store performance and to support the

GM/DM to keep within budget. To ensure the profit and productivity goals are met by contributing towards the management of payroll hours, sales and P&L

• Product knowledge: To be aware of what is new in the delivery, what is expected on the next one, and to manage the product available in the shop floor and stockroom

• To ensure that fitting rooms are covered and merchandise is redistributed efficiently and accurately

Delivery and Stock Organization

  • To manage the complete delivery process and react to unexpectedcircumstances when appropriate
  • To allocate new lines in the shop floor and manage replenishment andto brief the team on new lines and locations
  • To organize overstock as per Company policies
  • To manage delivery productivity in line with Company targets
  • To understand how to use the Stock Management System (Casio) forall product transfers and deliveries and to meet deadlines Merchandising
  • To work with the Merchandising team to plan and adapt the store merchandising and internal mannequins according to Company criteria and sales.
  • To guarantee visual merchandising standards and to properly maintain fixtures and de?corCustomer Service

• To deliver exceptional customer service by ensuring all team members

are fully conversant with the minimums, all current promotional activity

Experience and Qualifications

and services offered by the Company. To follow all minimums of

customer service consistently setting standards to the team

  • To solve any customer issues as they arise. To manage conflict andrefer to the senior management team when necessary
  • To offer add-on sales (i.e.: gift cards, accessories, alterations, etc.)
  • To understand and enforce the return policyStore Procedures and Cost Control
    • To support the General Manager in completing the security checklistand to ensure that all security procedures are followed in the store
    • To understand the stock take process, the sales preparation processand to support the line Manager on these
    • To understand the Maintenance File and to support the managementteam in using it effectively
    • To show awareness of personnel and other controllable costsHealth and Safety
    • To ensure good housekeeping is maintained throughout all areas inthe store and to communicate with the management team in caseand incident happens
    • To be aware of the risks employees and customers are exposed to andto be aware of safe work practices and Company procedures toovercome them
    • To know who the appointed First Aiders are in the store and tounderstand and promote the role of the Safety Champion HR & Team Management
    • To develop a team orientated environment
    • To support the management team in preparing monthly rotas, dailyplanners and holidays according to business needs
    • To encourage employees participation in daily team briefs (Japanesemeetings) and to support the management team with new ideas
    • To guarantee the adequate induction of new team members
    • To assist in the development and retention of an effective team bybeing involved in the recruiting, training, developing and coaching ofteam members in line with Company budgets and standards
    • To participate in performance reviews for employees
    • To get involved in performance management of Sales Assistants (I.e.sickness/ absence, lateness, returns to work, etc.)
    • To support the management team in all Payroll procedures (TGTsystem)
    • To get involved in the recruitment process in the store
    • To ensure that continuous comprehensive training of all Sales Assistantsis completed in line with Company’s guidelines
    • Good knowledge of the Company, the brand and the store they are applying for

Skills and Attitudes

Experience managing a fast-paced retail operation (for external candidates) or outstanding performance and accomplishment at INDITEX (for internal candidates)
Passion for fashion, market, competitors and trend awareness Knows how to drive sales and can provide examples

Has lead a stable and consistent career Good team management experience

Forward planning skills
Commercial awareness
Numerate and Articulate
Strong organisational and time management skills

Goal orientated: to be oriented to carry out a good job and achieve or even exceed goals

Flexibility and problem solving ability

Has initiative to identify problems and opportunities to be proactive Ability to handle pressure and react quickly to situations. Uses initiative to make timely decisions in challenging conditions and circumstances

Excellent communication (both verbal and written) and interpersonal skills Takes ownership of self-development
Self-motivated and ability to motivate others
Tenacious and resilient

Ability to lead by example, motivate and develop employees Ability to work autonomously and as part of a team

This job description is designed to help you understand your role better and to improve the effectiveness of our recruitment process. It is not an exhaustive list of all the things that you may be required to do and maybe required to take on additional tasks.

To apply for this role, please send your CV to; bradleyms@uk.inditex.com